Return & Refund Policy

Thank you for shopping at GVSFS. Please review our policy regarding returns, refunds, and cancellations below.

International & Imported Items (Final Sale) From International Supplier

Because the majority of our products are imported internationally directly from our overseas suppliers, all sales of imported or international items are final. We do not accept returns, exchanges, or change-of-mind requests for imported merchandise once an order has been processed and shipped.

Non-Returnable Items From Local Suppliers

In addition to international/imported items, the following are non-returnable under any circumstances:

• Sale, clearance, or promotional items
• Gift cards
• Personalized or custom-made products
• Personal care and hygiene products

Damaged, Defective, or Incorrect Items from Local Suppliers

Your satisfaction is essential to us. If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 3 days of receiving your package so we can resolve the issue.

To report an issue:

1. Email us at glowingvogue.sfs@gmail.com with your order number.
2. Include clear photos or videos showing the damage, defect, or incorrect item.
3. Provide proof of purchase (your receipt or order confirmation).
   
4. Arrange the item you want to return, it has to be unworn, with tags, and in the original package with an original tracking number or order number. Take a photo once you sealed the package and send us the email, don't forget to include the details if you want a replacement or a return/refund. 
5. If verified, we will report a replacement or make a form issue of an return/refund.
6. Next, go to a post office in your place or a Shipping/ Delivery Couriers/ Shops to return the sealed package at Blk BY Lot 12D Sta. Lucia Resettlement Magalang, Pampanga Philippines. Put the return tracking number or get the return tracking number from the post office and take a photo. Then pay the amount needed to ship. (Reminder: As for the store policy customers are responsible for return shipping fee.)
7. Send us the same info you provided on the first issuance, include the photo that you send it to the carrier and the return tracking number on our email.
   
8. Once we receive the return package, we will proceed on replacement order or return/refund with a 20% replacement or return fee.
   

Replacement Process 

Replacement orders are processed with standard shipping and will have the same estimated delivery timeframe as your initial purchase.

Refund Process

Return/Refund will take 7-10 days depends on the banks or credit/debit card you have used.

Warning: Please do not send items back to the return address without prior approval from our team or we won't be able to verify your replacement or return/refund request.

Order Cancellations

You can cancel your order at any time before it has been processed and fulfilled. Once an order enters processing or has been dispatched from our international fulfillment partners, it cannot be canceled or modified.

Contact Us

For any questions regarding our policy or issues with your order, please email us at glowingvogue.sfs@gmail.com.